Should you wish to return an item, we are happy to offer an exchange or refund provided items are returned to us within 7 days of receipt for full price goods. For authorisation of the return/exchange, please email us at firstname.lastname@example.org quoting your name, address, details of the product, and the reason for the return/exchange. We will then email you confirmation of the return/exchange and advise you on how to proceed. Any unauthorised returns will be sent back to the sender.
All products returned to us must be sent back in their original packaging and must be in a new and unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to you, the buyer.
If you are returning an item to us, the cost and security of returning the item is your responsibility until it reaches us. For this reason, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. In the interest of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return