FACTS ABOUT THE COLLECTION
Your jewellery is made of .925 sterling silver. Some pieces also have a surface treatment of oxidisation or 18K gold plate. These surface treatments will fade over time because of contact with clothes, hard surfaces, sweat, perfume, hairspray, air pollution and others. The oxidisation (blackened areas on the soulful heart and the engraving on the discs) fades with everyday or very frequent wear. The gold plating , although quite substantial at 2-3 layers (vermeil) of 18 carat gold, will gradually wear off, giving the appearance that it has faded. Everyday or very frequent wear, may speed up this process, especially on items like rings and bracelets, which have more frequent contact with surfaces.
Avoid direct contact with water and chemical products e.g. soap, perfume, abrasive products. Do not wear jewellery when in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering. Chlorine, detergents, oils & perfumes can all cause tarnishing and damage. Remove jewellery when doing household tasks. Avoid impact with hard surfaces as much as possible. Make-up, perfume & hairspray all contain chemicals, which may dull the finish of your jewellery. Gently wipe jewellery clean with a soft cloth after each wear to remove make up and oils (from skin). Coil chains gently to prevent damage in storage. Don’t yank or pull chains.
You should treat your jewellery like any other wardrobe item. Clothes and shoes must be maintained ei. washed, new soles, cleaned, repaired etc. The same goes for jewellery. The gold plating must get a new gold layer on when needed, and it is advised to check locks and clasps for firmness.
What if the jewellery breaks?
If it is a production fault you must bring it back with a receipt to the place of purchase. If the break is of your own fault, you should bring it to your local jeweller for repair. Most things can get fixed.
If you have a question about repairs, please let us know at firstname.lastname@example.org